Missed Lotusphere 2012? Some tips on catching up

If you missed Lotusphere this year, you may be wondering how you can catch up on all the news?

Well obviously there’s plenty of blogs (not least EdBrill.com) that you can read.  The presentations are also gradually being uploaded into the Lotusphere community on the Greenhouse.

However, you could also listen to a series of podcasts that cover the topics. As usual, your best bets are IdoNotes, Taking Notes and This Week in Lotus.  Here are some of the recent highlights:

Taking Notes Episode 148: 2012.01.24 – Alistair Rennie on Lotusphere 2012 and Getting Social
Taking Notes Episode 149: 2012.01.27 – Learn about OpenSocial with Ryan Baxter and Mikkel Heisterberg
Taking Notes Episode 150: 2012.02.09 – Activity Streams of the Future, with Alan Lepofsky
This Week in Lotus 086 – Live from Lotusphere 2012
This Week in Lotus 087 – Where’s the ’Do Not Disturb’? (covering IBM Quickr futures)
This Week in Lotus 088 – UltraAJAXersize (featuring Jason Dumont) (covering Lotus Notes, iNotes and Connections Mail)
This Week in Lotus 089 – Lotuslive becomes SmartCloud for Social Business

All are worth listening to if you want to get up to date.

Liveblogging the Lotusphere 2012 OGS

Along with Paul Mooney, Matt White and co, I am live-blogging the OGS below:

Lotusphere OGS 2012

Live feed:

Don’t ever call Lotusphere a ’jolly’!

Here’s a snapshot of my schedule for this week.

Admittedly some of the clashing appointments in Orange are where there are more than one session that I’d like to go to in that slot.  However, there is no doubt that this is going to be one seriously intensive week!

Lotusphere 2011 – my review in 6 posts 3) The Keynotes

Post 1 covered the stats and the take-aways from Lotusphere 2011.  Post 2 discussed IBM’s new Social Business message.

So, we’re onto the Keynotes…

It’s hard to discuss the Opening General Session at Lotusphere 2011 without rehashing arguments and points that others have already made.  Suffice to say that of all the Lotuspheres I’ve attended (and this was the 8th in total), this was by some margin the worst OGS session that I have yet sat through.

In the past I have suggested that IBM needs to tell a story in its major event keynotes rather than just detail IBM’s strategy pitch, or to jump from product to product (see ‘What’s the story, Lotus?‘ from May 2009).  

I stand by that post, e.g.:

At no stage did Lotus ever tell the story behind its products, why they’re relevant to an organisation, what difference do they make to a knowledge worker’s life, how they work together to make a user’s work more enjoyable or a department more efficient…  Where are the ‘day in the life’ demos, the captivating success stories, the ‘wow’ moments, the creation of desire and excitement amongst attendees, viewers or readers?

The Lotusphere 2011 OGS was almost bizarre.  I remember sitting in the Bloggers Den looking around at the other blogger’s and attendees, exchanging glances of ‘what’s going on?’, ‘are we really seeing this?’ and ‘how long is left?’!  I also glanced across at the front row of the audience, filled with IBM execs, VIPs and press, and saw Blackberry devices being checked, conversations taking place and general boredom setting in:

As others have detailed, the OGS started so well – a good performance by the band, then Alistair welcoming everyone including the 500 students in attendance, then Kevin Spacey giving us his experience on collaboration.  All really involving and exciting to watch.  Then we had the pitch by Blackberry around the Playbook – so-so, and understandable that they would want to talk about the device at an event they are sponsoring.  But then we had the panels.  Oh my goodness!  I want to say so much about these – so so wrong.  Scripted, tele-prompted (why??), uncomfortable seats (so lots of shuffling), monotone voices, too long on each answer, no real mention of how IBM Social Business products and solutions are making a difference to the organisations, just vague waffly discussions of why Social might be important in the next five years.  Nothing for technical attendees, nothing for students, nothing for anybody to hang onto at all.  And just as the first panel finished after about 25 minutes, another one started.  I saw so many tweets and live blog comments that said something along the lines of ‘oh no they’re bringing out more chairs, its another panel ;-(‘.  And this was just more of the same…

So, what about the panels?  For me they have no place in the OGS, no place at all.  Can you imagine Steve Jobs inviting a panel of CEOs onto the stage at an Apple keynote and talking from scripts for 25 minutes, let alone for two sets of similar conversations?  Of course not!  He would never let it happen!  Sure, he might have one or two come on individually for 2-3 minutes to say their piece (revolving around the Apple announcement and products naturally), he might have snappy recorded interviews that can be interlinked into his presentation, but never a panel.  [As an aside, I think IBM would benefit from asking ‘What would Steve do?‘ on a regular basis – not to copy Apple’s strategy, but to copy their style and attitude towards business people as consumers…]

In summary, the panels were dire, awful, dull.  if IBM wanted to do panel discussions on the Social message, they should have been saved for the Symposium over at the Yacht and Beach.

Then we got to two of the real positives of the OGS.  Doug came on, and recognised that folks back stage had been reading the tweets regarding the panels, and promised to push on and get to the demos.  Awesome.  IBM listening to attendees in real-time.  That’s social!  Then the new demo-man came on, Brian.  Brian did a tremendous job of the demos – high-energy, engaging, clear explanations of what he was showing – just what was needed.  Ron and Suzanne did their usual professional jobs, and then Alistair closed off the session.  Much better.

But… where was the story??  Sure the demos were engaging (and as the oasis in the desert of panel discussion, so should they have been!), but I felt as if they were too bitty, too fast and too jumpy – at very few points were products mentioned, and no real description was given as to how the solutions could be built or when.  The demos didn’t really relate back to any narrative – no discussion of how they would make people or organisations more social, no mention of a roadmap for the next 3-5 years.  The demos were fine, but only that.  For me there was no wow, no distinctive message as to how IBM was going to build on the collaboration infrastructure that so many attendees already have in place to take them to the next level of Social Business.  A massive opportunity lost, I felt.

So that was Monday’s OGS keynote in a nutshell.  One last point, it overran, again.  Meaning that later sessions were delayed, and attendees were actually kicked out of the OGS hall, interrupting conversations and killing atmosphere.  A plea of Lotusphere 2012, please schedule in some overrun for the OGS – it always happens, and don’t schedule any sessions in the OGS hall that morning.  That would leave attendees to make conversation and to savour the OGS experience rather than being hustled out of the hall at high speed.

This year there were actually 4 keynotes in total, Business Development Day (Sunday), the OGS and then two more sessions on Tuesday and Wednesday.  I would love to say that the OGS was the only letdown, but I’d be lying.  The BDD day general session for business partners also featured an over-long panel, was missing a guest speaker or any kind of guest appearance (e.g. like the artist of last year), and generally did not hit the heights.  Tuesday’s keynote was better than the OGS, but not by much.  I was looking forward to hearing John Iwata’s talk, but even then it was a very low-key keynote, no real razzmatazz at all.  Wednesday’s saved the week for me – Andrew McAfee got things back on track and the subsequent content reflected the vision of Social Business well – I covered this in Post 2.

So all in all, I was utterly under-whelmed by the keynotes.  Knowing folks like Suzanne Livingstone and Chris Reckling as I do, it really pains me to be so negative about the massive amount of work that they do towards these sessions.  However, this year at Lotusphere, someone got it very wrong.  The timing was off, the content badly chosen, the atmosphere neglected, the students ignored, the loyal Notes/Domino techies left out.  It was notable how many times there were pauses for applause in the script that never came, someone clearly misunderstood the audience.  Whilst I completely recognise that this was always going to be a ‘different’ Lotusphere, with few announcements and the need to tell the Social Business story, there was no excuse for delivering a total of 7-8 hours of such poorly targeted sessions.  

What’s more, this was the year of the streaming content (great work by the way Kathy et al!), and thus was the chance to broadcast the keynote sessions to a far wider set of attendees than ever before.  So, lights, camera, action…. Zzzz.  Another massive opportunity missed.

Lastly, and I know I’m straying into personal territory here, which is always dangerous… For me, Mike Rhodin has no place on the main stage at Lotusphere.  For a great number of loyal Lotusphere attendees, the Workplace product set that Mike owned represents the nadir of our relationship with IBM.  I recognise that Mike has a very important role within IBM Software Group, and that includes a relationship with the Lotus brand, but really IBM, I’m sure you could find other execs and presenters that would raise the atmosphere in the room rather than, well…

So, back to the positive.  From the tweets I’ve seen about LCTY events that have taken place so far, the reaction to main sessions seems to be much more positive.  I hope that IBM learns from Lotusphere 2011 and works towards much more story-led and involving keynotes in the future.

The series:
1) The Stats and the take-aways
2) The Social Business message
3) The Keynotes
4) The people of Lotusphere
5) The social side
6) The future of Lotusphere
7) Where do we go from here?

Lotusphere 2011 – my review in 6 posts 2) The Social Business message

[ Ah, that took rather longer than I’d expected! Real life getting in the way again ]

So, post 1 covered the stats and the take-aways from Lotusphere 2011.

This post is discussing the main topic of this year’s event – Social Business.  I know you’ll all have missed that, ‘cos it wasn’t mentioned much!

(Image courtesy of Jon Roling on Flickr)

The theme

Unlike most other Lotusphere themes (Envision Decisions, FutureInSight, Emergence, Resonance etc.), the tagline of Lotusphere 2011 – ‘Get Social. Do Business.’ – really did sum up the significant message from the conference.  Social Business was the thread that ran through all the keynotes, was mentioned in almost every session I attended and was taken to heart by every almost attendee I met.

So, do we all understand what IBM means by ‘Social Business’?  I’m sure that the high-level message of the need for all businesses to begin operating outside their walls, in ways that break down knowledge silos, enabling employees, customers and partners was understood. In particular, Andrew McAfee did a great job of expounding on what Enterprise 2.0 (his term for Social Collaboration or Social Business) software is, and how he sees it revolutionising businesses and organisations in all geographies and verticals.  For me, that was the turning point of the conference, when the audience began to really understand the possibilities of Social Business, and IBM followed this up particularly well in the rest of the Wednesday keynote, by laying out how the rest of the IBM solutions portfolio (Cognos, Rational etc.) will be building on Social technology in the future.

The vision

I think that overall, the vision was articulated pretty well – this being something that Collaboration Matters has been talking about with our customers for years now – that organisations need to adopt facets of Social computing inside, outside and through the firewall; that organisations can operate in a flatter and more dynamic way with both employees and external contacts, and that innovation can be embraced by increasing knowledge flow.  Whilst I certainly didn’t enjoy the panel discussions in the keynotes (2-minute videos of each case study would have worked much better), the customers involved did outline areas in which Social Business projects have had a significant effect on their profitability, staff retention and customer loyalty.  Those are the kinds of use cases that all of us can use in the future to assist other organisations to understand the benefits of Social Business.

But…

Where I believe that IBM did not do a good job was in outlining ways in which organisations can get from here to there – from the messaging and collaboration infrastructure and techniques in use today to this grand vision of Social Business that we expect to see in 3-5 years.  To some extent, that is because the tools don’t exist in the right forms today – whilst Connections, Domino, Quickr and Sametime are all ‘Social’ in one form or another, none of them fulfills all the aspects of Social Business.  Plus, of course, there is cultural change that needs to be embraced alongside the technology.  However, besides ‘buy Connections’ (and yes, we’d be happy to deploy it for you!), and watch out for the ‘Next’ versions of the products, I never really felt that IBM outlined a clear methodology or roadmap for businesses to transition to Social Business.  Perhaps that kind of content was delivered at the Social Business Symposium over at the Y&B, but it certainly wasn’t on display in the keynotes or the session presentations I’ve seen.

‘Social Business’ as a brand

IBM has clearly begun an effort to own the term “Social Business’.  Whilst many vendors are talking about “Enterprise 2.0″, “Social Media” or “Social Computing”, IBM has put a marker in the sand around “Social Business” and “Get Social. Do Business.”  If this is subsequently backed up by real marketing and TV advertising (yes I know!), then it could build a real brand around the terminology and use it for a significant period of time (much as it did with ‘eBusiness’ and ‘onDemand’).

However, there’s work to do… Looking at the results to a Google or Bing search for “Social Business’, none of the first 10 results I found were for IBM sites, nor even for coverage of Lotusphere.  IBM doesn’t own either the socialbusiness.com or getsocialdobusiness.com domains that could be leveraged for this campaign, and as far as I can tell, it hasn’t trademarked either term.

Inside & outside…

The other major issue as it stands is that there is no obvious means of enabling social ‘through the firewall’ in the Lotus portfolio either as it stands or as outlined for the ‘Next’ versions.  Quickr does this but in a relative formal project-based way, whereas Connections doesn’t play at all well in this space right now.  LotusLive could provide a way forward, but even then, many organisations are not yet ready for cloud, and it is yet another silo to manage.  This needs to be addressed ASAP.

Drinking one’s own champagne

Much was made of IBM’s own transition to being a Social Business – this has been picked up in many areas of the tech media.  I definitely applaud this move and evidence of the move was available throughout Lotusphere.  Whilst there is still much work to do, this is inevitable in an organisation the size of IBM (or even just the size of the IBM Collaboration Solutions business unit).

However, this again raises a concern for me, which stands for almost every IBM solution – IBM is not the same as 99.9% of organisations I meet.  The tools and techniques that IBM uses internally will not work for all organisations, particularly for the massive majority of organisations – those with less than 1,000 employees.  Whilst ‘drinking one’s own champagne’ is definitely a good thing, I would love IBM to also sample other tipples once in a while, and to also recognise that others will have different beverage tastes!  As I raised at the ‘Ask the Product Managers’ session at Lotusphere, in some areas freemium tools such as DropBox are absolutely killing products in the Lotus portfolio, and IBM must start using and understanding these tools and technologies to ensure that they understand why for smaller businesses (and the consumers that run them), they fit the bill so brilliantly.  For products such as Quickr and Connections to make inroads in these areas, they much be made more small-business-friendly…

In summary

I think IBM made a great start of launching Social Business as a strategy at Lotusphere 2011.  I just hope that we will see this start being built upon, every week through 2011.  There is much work to be done!

The series:
1) The Stats and the take-aways
2) The Social Business message
3) The Keynotes
4) The people of Lotusphere
5) The social side
6) The future of Lotusphere
7) Where do we go from here?

Now on SlideShare – BP105 – 12 More Things Your Mother Never Told You About Installing Lotus Connections

At Lotusphere 2011, my good friend Rob Wunderlich and I also presented a Best Practices session on Lotus Connections 3.0, entitled ’12 More Things Your Mother Never Told You About Installing Lotus Connections’

Here it is on SlideShare:

It is also available for download from the SlideShare site, as well as on LS Online.

Please do share with your colleagues, and use for your own benefit.  However, if you’d like to use the content for your own presentations, please ask for permission first.

Obviously, if you have any questions, or need some assistance with your own Lotus Connections 3.0 deployment, please let me know!

Now on SlideShare – SHOW202 – Enterprise 2.0 Hero – a Beginner’s Guide to Installing IBM Lotus Connections 3.0

At Lotusphere 2011, my good friend Rob Wunderlich and I presented a Show and Tell session on installing Lotus Connections 3.0.

Here it is on SlideShare (all 289 slides!):

It is also available for download from the SlideShare site, as well as on LS Online.

Please do share with your colleagues, and use for your own benefit.  However, if you’d like to use the content for your own presentations, please ask for permission first.

Obviously, if you have any questions, or need some assistance with your own Lotus Connections 3.0 deployment, please let me know!

Lotus is dead. Long live IBM.

[I note that Alan Lepofsky and Ed Brill have blogged thoughts on IBM vs. Lotus over the past couple of days – it’s worth checking out their posts]

So, Lotusphere is done for another year.  For me personally, Lotusphere 2011 generated an extreme set of emotions, and was a not altogether pleasurable experience.  Let me explain…

In the lead-up to Lotusphere 2011, I was ecstatic about the upcoming conference.  The headline topic, Social Business, was music to my ears – I’ve been preaching the Social Collaboration message for the past 3 years and more – and seeing IBM pushing that vision was exciting.  The IBM Marketing team gets Social themselves – folks like Kathy Mandelstein, Donna Bieg and Jacques Pavlenyi really do understand social marketing and the community. Finally, the folks that I know and love so much would be there, and so the community would be back together once more.

So it was with surprise that three days in, I felt really really angry and frustrated with the Lotusphere I was attending.  I won’t list out all the issues I was seeing, because that’s not the point of this post.  I’ll simply say that at every turn it seemed that the conversation was being forcibly directed away from the things that mattered to me – no focus on SMB, strategic panels versus product-related announcements, no mention of Lotus as a brand, partner programs that shift the focus from Domino/Notes to Portal and many many more.  It seemed that the Social Business moniker was being used as a weapon to beat away the Lotus brand that we have been loyally following for so long.

Then it hit me.

It really doesn’t matter…

This is not my fight.  In fact, there should not even be a fight.

IBM is a profit-driven business. Shareholder value is what counts.  Always has, always will do.  Lotus software is, at the end of the day, just a set of products within a ‘legacy’ brand that they acquired back in 1995.  The folks at the top of the tree, even in SWG, don’t get the community, the loyalty or the devotion – they have no reason to.  After all, it doesn’t deliver what they want – profits.  Despite being an IBM partner for longer than being involved with Lotus – my first job was consulting around IBM RS/6000 servers – I have railed against this for years and years.  To be honest, it has got me nowhere and probably won me few friends inside IBM.

If we drill it down to bare facts, this is where we are at…

• Many of the technologies that have been part of the Lotus brand (Connections, Quickr, LotusLive and Portal) are now front and centre in the new Social Business campaign.
• Technologies like Connections and Portal are market-leaders, at least amongst large corporates.
• Domino and Notes may no longer be a core part of the IBM collaboration story, but they are healthy and in some areas (XPages) resurgent.
• The Lotus brand may not be ‘going away’, but it is being deprecated.
• The conversation has been moved on from being one about messaging, to one about Social Collaboration and Social Business.  This has to be a good thing.
• Lotusphere will be with us until 2015 at least – IBM has publicly stated as much.

Whether the Lotus name and brand exists in 5 years doesn’t matter…
Whether Portal is or isn’t an ‘exceptional web experience’ doesn’t matter…
Whether IBM advertises product or not doesn’t matter…

The only thing that should matter is whether IBM technologies can do a valuable job for our organisations or for our customers?

Right now, that’s a resounding ‘YES’!

IBM gets Social.  It gets Social Business.  It gets why organisations need to push on in this direction over the next few years.

That’s what matters.  That’s why Collaboration Matters is an IBM partner, and why we advocate IBM solutions.

2011 is therefore going to be the year I stop engaging in pointless spats with others in this community and focus on the positive.  We at Collaboration Matters help to change our customers’ businesses using innovative solutions based on IBM software.  That’s what matters!

Lotusphere 2011 – my review in 6 posts. 1) The stats and the take-aways

As ever, it takes a while to digest the impact of the Lotusphere conference.  It is such a crazily manic 6 days that it is not really possible to sum ones feelings up in a fair and sensible way until the conference is over and Orlando is receding into the distance.  I’m writing this whilst cruising at 35,000ft up the East coast of the USA on the way back to Manchester – no wifi unfortunately, so this will get posted on landing if I get it done before the battery fails me.

So let’s have a go…

First of all, my stats from the conference.  I attended all 5 official days of the Lotusphere agenda, sat in 4 keynote sessions (BDD, plus the Monday OGS, Tuesday and Wednesday), watched three breakout sessions (JMP206, BP303 and BP106) plus the Ask the PMs session and Speedgeeking, and gave two sessions of my own with Rob Wunderlich (SHOW202 and BP105) and I was on the Gurupalooza panel.  I failed to attend any BoFs.  I also took part in a number of private sessions as part of the blogger and press program, and a few roundtable discussions as a result of our BP relationships.

I live-blogged the three keynotes on Monday-Wednesday, having as many as 200 live viewers during the OGS.  As you would expect, I’ve been tweeting pretty prolifically as well.  Through the Lotusphere Podcast I published four interviews (including with Sandy Carter) and have a pile of other recordings to process when I get the time. Finally, we also recorded a live This Week in Lotus episode.

As well as all that, I managed to get to BALD, the Turtle Party, Kimonos every night, the Welcome Reception, UK Night, the Great Geek Challenge (we co-sponsored those last two events), the Showcase Reception, Australia Night, the UKI reception, the Blogger/Press Reception (those last three all very briefly), the Wednesday Night Party and even the Bill Buchan Rotunda Drink-up.

So what does that all mean?  A phenomenally busy 6 days – no doubt.  Very little sleep, very little time to relax, and plenty of exercise!  So here’s my take-away.  That lot is too much – way too much.  Lotusphere is an incredible event and is tough on the body however you manage it.  But for the first time this year, I really felt that something had to give.  Like many others in this community, I wear a number of hats.  In my case, that includes being a partner, a design partner, speaker, blogger/press, podcaster, customer advocate, panelist and more.  I wouldn’t have it any other way – I love doing all that stuff, and is part of my company’s commitment to be social in everything we do.

However, only attending 3 break-outs from the amazing list of sessions on the agenda this year is a massive fat #FAIL.  Given the very high level overview of the keynotes this year, it was even more important than usual to attend the breakouts in order to get the inside track on what is happening in the Next versions of the products, and of course to be educated on the technical details, the best practices and the amazing innovation from around the community.  As a result of my commitment to the Blogger program, to seeing my customers, partners and key IBMers, and probably most significantly to preparing for our ‘Show and Tell’ session, I only made it to three (admittedly great) sessions.  Not good.  In addition, I lost count of the number of good friends and contacts that I met briefly in the corridors and had to say ‘Great to see you, sorry I’m rushing to XYZ event, will catch up with you later on’ and then never did.  Really not good.

So, next year, a couple of things will change:  

First up, no Show and Tell sessions.  Kudos to all those that do them year-on-year, and particularly to Christian/Paul/Gab for managing that track.  But be under no illusion – delivering a new Show and Tell track session at Lotusphere will cost you in the order of 50-200 hours of preparation, and probably make you
go grey or lose your hair too.  They are hard hard work.  By the way, plenty of people (Darren and Paul in particular) warned me of this – I should have listened!

Secondly, for the first time in about 5 years, I tried to compress Lotusphere into 6 days this year – fly from the UK on Saturday and fly home on Thursday/Friday.  For purely financial reasons, that makes sense – additional nights in the Dolphin and Swan plus days away from paid work add up… And of course I miss the family too!  However, that leaves no breathing room in the schedule – it is simply too intense given all those hats I mentioned.  Next year, I’ll find a way to do Friday-Friday/Saturday – it will be worth it.

So that’s it for post 1, more posts will follow.

Coming soon:
2) The Social Business message
3) The Keynotes
4) The people of Lotusphere
5) The social side
6) The future of Lotusphere
7) Where do we go from here?

Andrew McAfee to speak at Lotusphere Day 3 Keynote

Enterprise 2.0 guru Andrew McAfee is guesting at today’s Social Business keynote at Lotusphere 2011 (#ls11):

Lotusphere 2011 Wednesday Keynote

Follow the blog and live video stream over at live.lotusphereblog.com